Last updated: August 13, 2026
Kindred, owned and operated by LarkTek, LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our funeral management software platform (the "Service").
We are a data processor. Funeral homes that subscribe to Kindred collect and control the information they enter and that they collect from families and other contacts. We process and store that information on their behalf to provide the Service. Those funeral homes remain responsible for it. See Section 3.
By using our Service, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of personal information:
As a funeral management platform, we process sensitive data including:
We automatically collect certain technical information:
We are a data processor. Kindred is software that funeral homes subscribe to. Those funeral homes own and control the information they collect and enter into the Service, including information about decedents, families, and other contacts. We process and store that information on their behalf, as their service provider, solely to provide the Service. We do not decide why they collect it or how they use it with the people they serve.
The funeral home is responsible. Each subscribing funeral home (or other business using Kindred) remains solely responsible for that information, including obtaining any required consents, the accuracy and lawfulness of what they enter, their notices to families and contacts, and responding to privacy requests from the people they serve. Our customer agreements confirm that the customer retains ownership of that data and sole responsibility for it, and that we use it to process and store it in order to provide the Service.
If you are a family member or other end customer, contact the funeral home or business you dealt with about how they collect, use, or share your information—including that business's own privacy policy. We generally cannot handle those requests ourselves except as that business instructs us or as the law requires. Each account may have its own privacy policy and terms and conditions governing the data they collect from you.
We use information we collect about you (such as staff account details) and information we process on behalf of subscribing businesses for the following purposes:
Our Service integrates with Google APIs to provide specific features. This section describes how we access, use, store, and share Google user data obtained through Google OAuth authorization.
With your explicit consent, we may request access to the following Google user data:
Google user data is used exclusively to provide and improve the specific user-facing features described above:
We do not use Google user data for any purpose other than providing or improving the user-facing features described above. Specifically, we do not:
Google OAuth tokens (access and refresh tokens) are stored encrypted at rest using industry-standard encryption. We retain Google user data only for as long as necessary to provide the connected features. You may disconnect your Google account at any time through the Service, which will revoke our access and delete stored tokens.
Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising. We may disclose information to the following categories of recipients, who process it as our service providers (or, where you enable an integration, as processors for your business) only as needed to operate, secure, and provide the Service:
We may also disclose information when required by law, to protect our rights or users, in connection with a merger, acquisition, or sale of assets, or with your consent. We require service providers by contract to use personal information only to provide services to us (or to you), and not for their own independent marketing.
The Service includes optional AI-powered features. When you use them, content you submit may be sent to third-party enterprise AI providers over private, enterprise connections (not consumer chat products) so they can generate output for that feature. The providers and models we use may change over time.
Important Distinction: Google user data obtained through OAuth authorization (such as Calendar events, Gmail access, and profile information described in Section 5) is never sent to AI providers or used for AI/ML processing.
Data Sharing with AI Service Providers: When you use AI-powered features, certain information you provide may be shared with third-party AI service providers to generate output. This includes:
PII Protection Measures: We implement technical safeguards and automated processes designed to prevent sensitive personally identifiable information (PII) from being shared with third-party AI service providers, including:
Your Responsibility: Despite our safeguards, you are ultimately responsible for ensuring that you do not include sensitive PII in content submitted to AI-powered features. You acknowledge and agree that:
How AI providers handle this information: We access these providers under enterprise agreements and data-processing terms, not consumer chat terms. Where those agreements so provide, customer content is not used to train public foundation models. You should not submit information you do not want processed by those providers. An example of enterprise processing terms is the Google Cloud Data Processing Addendum.
Recording and transcription: When you use optional features that record, upload, or transcribe audio, that audio and related transcripts may be processed by the same enterprise AI providers, solely to provide those features.
Usage tracking: We may keep records of AI feature use (such as volume and associated cost) for billing, accounting, and operating the Service. We do not use AI to make solely automated decisions that produce legal or similarly significant effects about individuals.
Internal development: Tools our staff use internally to build and maintain the Service do not receive your customers' personal information.
No Guarantee of Data Protection: While we implement safeguards to protect sensitive information, you acknowledge that:
Opt-Out: You may choose not to use AI-powered features if you have concerns about data sharing with third-party AI service providers. Use of AI-powered features is optional, and you can perform tasks using other tools and methods available in the Service.
Funeral homes using Kindred may send customer-care SMS and/or MMS (text and multimedia) messages to families and contacts who have opted in. This section describes how mobile numbers collected for SMS/MMS are handled.
We implement appropriate technical and organizational measures to protect your information:
Important Disclaimer: While we strive to maintain the highest standards of data security and protection, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge and agree that you transmit information to us at your own risk.
We retain information while your account is active and as needed to provide the Service, meet legal and recordkeeping requirements (including funeral-industry record retention), resolve disputes, enforce agreements, and maintain security. Different categories of information may be kept for different periods. When we no longer need information, we delete or de-identify it, except where a longer period is required by law. AI usage and billing records, when applicable, are kept for accounting and operating the Service.
We serve customers in the United States and Canada. Depending on your location, you may have rights under applicable privacy law, including to:
If you are in California, you may have additional rights under the CCPA/CPRA, including to know, delete, and correct personal information, and to opt out of sale or sharing. We do not sell personal information and we do not share it for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes other than those permitted to provide the Service.
If you are in Canada, you may have rights under PIPEDA and applicable provincial privacy laws, including access and correction.
To exercise these rights, contact us as described in Section 15. We will verify requests as required by law. Authorized agents may submit requests where the law allows. We will not discriminate against you for exercising your rights. Families and other end customers of a funeral home should contact that funeral home (see Section 3).
Note: If information was sent to an AI provider through a feature you used, we may not be able to retrieve or delete it from that provider's systems, as it is subject to their own retention and deletion practices.
We use cookies and similar technologies on our marketing website:
When you first visit, a cookie banner lets you accept or decline optional technologies. You can change or withdraw your choice at any time using the Cookie settings link in the site footer, or through your browser preferences.
Until you choose Accept all, Google’s advertising and analytics tags are not loaded at all — no advertising cookies and no measurement requests to Google. If you choose Decline, those tags remain unloaded.
The categories of service providers described in Section 6 have their own privacy policies. When you use a feature that relies on a provider, information is handled according to that provider's terms and our contract with them.
We serve customers in the United States and Canada. Information may be stored in the United States and, for some accounts, in Canada. The service providers described in Section 6 may process information in those countries and, where needed to provide the Service, elsewhere, using contractual and other safeguards designed to provide a comparable level of protection.
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. We do not sell or share personal information of consumers we know are under 16.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Privacy inquiries, including requests to exercise your rights, may be sent to the Privacy Officer at LarkTek, LLC: