Last updated: March 30, 2026
Kindred is owned and operated by LarkTek, LLC. By accessing and using Kindred's funeral management software platform (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Kindred provides a comprehensive funeral management software platform designed to help funeral homes manage their operations, including but not limited to:
To access certain features of the Service, you must register for an account. You agree to:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. As a funeral management platform, we handle sensitive personal information and are committed to maintaining the highest standards of data protection.
Security Disclaimer: While we implement comprehensive security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge and agree that you use our Service and transmit information to us at your own risk.
If you are a customer, family member, or end user interacting with a funeral home or other business that uses Kindred—for example, by submitting forms, taking surveys, making payments, or using a family portal—that business may have its own privacy policy and terms and conditions governing your relationship and the data they collect from you.
You should discuss with that funeral home or business their respective privacy policy and terms and conditions regarding the data that account collects from you. Kindred provides the software platform to that business; the business is responsible for its own data practices and legal agreements with you.
The Service may facilitate the collection, storage, and processing of biometric data, which includes highly sensitive information such as:
End User Responsibility: You, as the funeral home or end user of the Service, are solely responsible for:
Security and Storage: While Kindred implements encryption and other security measures to protect biometric data stored in our systems, you acknowledge and agree that:
Compliance: You agree to comply with all applicable local, regional, and federal biometric data protection laws governing the collection, storage, and use of biometric information.
By using the Service to collect, store, or process biometric data, you represent and warrant that you have obtained all necessary consents and authorizations and that you will indemnify and hold harmless Kindred from any claims, damages, or liabilities arising from your collection, storage, or use of biometric data through the Service.
The Service includes features that enable you to send SMS text messages to contacts, clients, and families. By using these SMS communication features, you acknowledge and agree to the following terms:
User Responsibility and Consent Requirements: You, as the account holder and user of the Service, are solely and exclusively responsible for:
Compliance with Regulations: You acknowledge that sending unsolicited SMS text messages may result in significant legal liability, including but not limited to statutory damages of $500 to $1,500 per violation under the TCPA, as well as potential class action lawsuits. You are solely responsible for understanding and complying with all applicable regulations governing SMS communications in your jurisdiction.
Indemnification: You agree to defend, indemnify, and hold harmless LarkTek, LLC (doing business as Kindred), and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, fines, penalties, and expenses (including but not limited to attorney's fees, court costs, settlement amounts, and regulatory penalties) arising from or relating to:
Limitation of Liability: LarkTek, LLC (Kindred) provides the SMS functionality as a tool for your use, but does not and cannot monitor, verify, or enforce your compliance with consent requirements or applicable regulations. Under no circumstances shall LarkTek, LLC (Kindred) be liable for any violations, penalties, fines, damages, or other liabilities arising from your use of the SMS features, regardless of whether you obtained proper consent from recipients. You acknowledge and agree that you bear all risk and liability associated with sending SMS messages through the Service.
No Guarantee of Delivery: While we make reasonable efforts to ensure SMS messages are delivered, we do not guarantee delivery, timing, or receipt of any SMS messages. Factors beyond our control, including recipient carrier issues, phone availability, and network conditions, may affect message delivery.
By using the SMS features of the Service, you represent and warrant that you understand these requirements and will comply with all applicable laws and regulations governing SMS communications.
Kindred allows for the exporting of data to QuickBooks® Online. This integration is provided as a convenience feature to help streamline your accounting processes.
Partnership Disclaimer: Kindred is not an official partner of QuickBooks® Online. We utilize QuickBooks® Online's publicly available API to provide our customers with the ability to connect their Kindred accounts to their existing QuickBooks® Online accounts. This integration is provided as a convenience feature and is not endorsed or supported by QuickBooks® Online.
Important Disclaimer: Once data has been exported from Kindred to QuickBooks® Online or any other third-party service, Kindred is not responsible for any data integrity, security, accuracy, or availability issues that may occur within those external systems. You acknowledge and agree that:
We recommend that you maintain your own backups and verify data accuracy after any export operations.
The Service includes AI-powered features that utilize third-party artificial intelligence models, including Google's Gemini AI models, to assist you with tasks such as media design (prayer cards, memorial folders, and other memorial materials), document drafting, reporting, summaries, and data insights.
Per-Usage Fees: AI-powered features are usage-based. Each use of AI-powered features, including but not limited to generating designs, iterating on content, drafting documents, and producing reports, incurs a per-usage fee based on the AI model selected and the computational resources consumed. Fees are calculated based on:
Current pricing for AI-powered features is displayed within the Service interface. Pricing may change with 30 days' notice. You are responsible for all fees incurred through your use of AI-powered features, regardless of whether you use, modify, or discard the generated output.
Legal and Ethical Use Requirements: You agree to use AI-powered features only in a lawful and ethical manner. You represent and warrant that:
User Responsibility for Sensitive Information: While Kindred implements technical measures and safeguards designed to prevent sensitive information from being shared with third-party AI service providers, you acknowledge and agree that:
Note: Deceased person information (name, birth date, death date, memorial text, photographs of the deceased) may be used with AI-powered features as this information is typically appropriate for memorial materials. However, you remain responsible for ensuring compliance with all applicable privacy laws and regulations.
No Guarantee of Output Quality or Accuracy: AI-powered features use artificial intelligence to generate output. You acknowledge and agree that:
Third-Party AI Service Providers: AI-powered features utilize third-party AI services, including Google's Gemini AI models. You acknowledge that:
Indemnification for AI-Powered Features: You agree to defend, indemnify, and hold harmless LarkTek, LLC (doing business as Kindred), and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, fines, penalties, and expenses (including but not limited to attorney's fees, court costs, settlement amounts, and regulatory penalties) arising from or relating to:
Limitation of Liability: To the maximum extent permitted by law, LarkTek, LLC (Kindred) shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
Kindred provides AI-powered features as tools for your use, but does not and cannot guarantee outputs, monitor all content, or prevent all misuse. Under no circumstances shall LarkTek, LLC (Kindred) be liable for any violations, penalties, fines, damages, or other liabilities arising from your use of AI-powered features, regardless of whether you followed recommended practices or guidelines.
Ownership of Generated Content: Subject to your compliance with these Terms and all applicable laws, you own the designs and content generated using AI-powered features. However, your ownership is subject to:
By using AI-powered features, you represent and warrant that you understand these requirements and will comply with all applicable laws, regulations, and third-party terms when using these features.
From time to time, LarkTek, LLC (doing business as Kindred) may grant third-party companies, organizations, or individuals ("Evaluation Participants") access to evaluation, sandbox, trial, or demonstration accounts ("Evaluation Accounts") for the purpose of testing, evaluating, or demonstrating the Software's capabilities.
Confidentiality Obligations: By accessing or using an Evaluation Account, Evaluation Participants agree that all aspects of the Software constitute confidential and proprietary information of LarkTek, LLC. Evaluation Participants shall not, without the prior written consent of LarkTek, LLC:
These confidentiality obligations survive the termination or expiration of the Evaluation Account and remain in effect indefinitely unless LarkTek, LLC provides written release.
Permitted Use: Evaluation Accounts are provided solely for internal evaluation purposes. Evaluation Participants shall not use Evaluation Accounts for production operations, commercial purposes, or to process real customer data unless expressly authorized in writing by LarkTek, LLC.
Indemnification: Evaluation Participants agree to defend, indemnify, and hold harmless LarkTek, LLC (doing business as Kindred), and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, fines, penalties, and expenses (including but not limited to attorney's fees, court costs, settlement amounts, and costs of enforcement) arising from or relating to:
Injunctive Relief: Evaluation Participants acknowledge that any breach of the confidentiality obligations in this section may cause irreparable harm to LarkTek, LLC for which monetary damages would be an inadequate remedy. Accordingly, LarkTek, LLC shall be entitled to seek injunctive or other equitable relief to prevent or restrain any such breach, in addition to any other remedies available at law or in equity.
Termination: LarkTek, LLC reserves the right to terminate any Evaluation Account at any time, for any reason, without prior notice. Upon termination, the Evaluation Participant shall immediately cease all access to and use of the Software, but all confidentiality and indemnification obligations shall survive.
By accessing or using an Evaluation Account, you represent and warrant that you have the authority to bind your organization to these terms and that you will ensure all individuals within your organization who access the Evaluation Account comply with these obligations.
If you purchase a subscription to our Service:
The Service and its original content, features, and functionality are owned by LarkTek, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any data you input into the Service, but grant us a license to use such data to provide the Service.
Software Licensing: Your use of the Kindred software is also governed by our End User License Agreement (EULA), which provides additional terms regarding software licensing and usage rights.
We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:
To the maximum extent permitted by law, LarkTek, LLC and Kindred shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
You agree to defend, indemnify, and hold harmless LarkTek, LLC, Kindred, and their officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.
As a funeral management platform, users must comply with all applicable federal, state, and local regulations governing funeral services, including but not limited to:
While we implement reasonable backup procedures, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of Utah, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms & Conditions, please contact us: